tbji Frequently Asked Questions

Creating a tbji account takes under two minutes. Visit the tbji login page, click the registration option, and fill in your mobile number, preferred username, and password. You must be 21 years or older to register. After submitting your details, you will receive a verification code on your mobile — enter it to activate your account. Once verified, you can log in, make your first deposit via bKash or Nagad, and start playing immediately.

tbji may request KYC documents to verify your identity before processing withdrawals or during routine account checks. Accepted documents include your National ID card (NID), passport, or a government-issued driving licence. You may also be asked for a recent utility bill or bank statement as proof of address. Submitting clear, legible photos of these documents via the support team speeds up the verification process, which typically takes 24 to 48 hours.

To reset your tbji password, go to the login page and tap the 'Forgot Password' link. Enter the mobile number registered to your account, and tbji will send a one-time verification code (OTP) to that number. Enter the OTP on the reset page, then create and confirm your new password. If you no longer have access to your registered mobile number, contact the tbji support team directly at [email protected] for manual identity verification and account recovery.

No. tbji strictly allows one account per player. Opening multiple accounts — whether under the same name, same mobile number, same device, or same payment method — is a violation of tbji's Terms and Conditions. Duplicate accounts may be suspended and any balances forfeited. If you have accidentally created a duplicate account, contact support immediately so the older account can be closed and your balance transferred to your primary account.

To close your tbji account permanently, contact the support team at [email protected] and request account closure. Before your account is closed, any remaining balance will be processed for withdrawal to your registered payment method. Note that if you are closing your account due to problem gambling concerns, tbji recommends activating self-exclusion first to ensure you cannot reopen or create a new account during a vulnerable period — our support team can guide you through this.

bKash deposits on tbji are processed instantly in the vast majority of cases. Once you complete the bKash payment on your mobile, the funds should appear in your tbji account balance within seconds to a few minutes. If more than 15 minutes have passed and your balance has not updated, take a screenshot of your bKash transaction confirmation and contact the tbji support team — they will trace the payment and credit your account manually if needed.

The minimum deposit on tbji is ৳200 BDT, regardless of which payment method you use. This applies to bKash, Nagad, Rocket, and Upay mobile wallets as well as bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank. There is no maximum deposit limit set by tbji, though individual payment providers may impose their own transaction caps — check your bKash or Nagad app for any applicable daily limits on the wallet side.

The minimum withdrawal amount on tbji is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. bKash and Nagad withdrawals are typically completed within 1 to 4 hours during normal business hours. Bank transfer withdrawals may take 1 to 3 working days. There are no withdrawal fees charged by tbji; any fees are on the payment provider's side and are clearly shown before you confirm the transaction.

Yes, Nagad is a fully supported deposit and withdrawal method on tbji. The process is the same as bKash — select Nagad on the deposit page, enter the amount, and complete the payment in your Nagad app using the merchant number provided. Nagad deposits are typically instant. If you prefer Nagad for withdrawals, make sure your tbji account name matches the name on your Nagad account to avoid delays during the verification step.

tbji does not charge players any fees for making deposits or processing withdrawals. The full amount you deposit reaches your account balance, and the full amount you request to withdraw is sent to your payment method. However, mobile wallet providers such as bKash, Nagad, or Rocket may charge a small transaction fee on their end — this is outside tbji's control. Any such third-party fees are clearly shown in your wallet app before you confirm the transaction.

tbji offers a wide range of cricket betting markets covering major tournaments including the BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, first over runs, man of the match, and live in-play betting. BPL markets are especially popular among Bangladeshi players and typically go live 24 to 48 hours before each match kicks off.

Yes, tbji is fully optimised for mobile play on both Android and iPhone without requiring a separate app download. Simply open tbji in your mobile browser (Chrome on Android, Safari on iPhone work best), log in, and the site automatically adapts to your screen size. All games — including slots, live casino tables, crash games, and cricket betting — are playable on mobile. For the smoothest experience on Android, you can save the tbji site to your home screen as a shortcut.

All slot games available on tbji use certified RNG (Random Number Generator) technology, meaning every spin outcome is independently random and not influenced by previous results or player behaviour. tbji partners with reputable providers including Pragmatic Play, whose games undergo third-party RTP and fairness audits. The RTP (Return to Player) percentage for each slot is shown in the game's information panel — most tbji slots have an RTP ranging from 94% to 97%.

tbji's live casino section features real-time games streamed from professional studio environments, with live dealers you can interact with via on-screen chat. Available games include live Baccarat, live Roulette, live Blackjack, live Dragon Tiger, and live Andar Bahar — a favourite among South Asian players. Ezugi and Evolution Gaming power many of the live tables. Most live games are available around the clock and cater to a wide range of bet sizes, from ৳50 minimum bets up to high-roller tables.

Yes, tbji offers in-play (live) betting on cricket matches, which means the odds update ball-by-ball as the match progresses. This allows you to react to in-match events — such as a wicket falling, a powerplay starting, or a rain interruption — and place bets that reflect the live game situation. Some matches also have a live stream available directly within the tbji platform. Live cricket betting is available for BPL, IPL, T20 internationals, and major bilateral series.

tbji offers a welcome bonus to new players who make their first qualifying deposit. The bonus is credited to your account as a match percentage of your first deposit — for example, a 100% match up to ৳10,000 BDT means a ৳5,000 deposit earns a ৳5,000 bonus, giving you ৳10,000 to play with. Welcome bonus details, including the exact percentage and maximum amount, are displayed on the promotions page at the time of registration and may vary seasonally around events like Eid, BPL season, and Pohela Boishakh.

The wagering requirement (also called a rollover) is the number of times you must wager the bonus amount before you can withdraw winnings derived from it. For example, a 10x rollover on a ৳5,000 bonus means you must place a total of ৳50,000 in bets before the bonus-related winnings become withdrawable. The specific rollover for each tbji promotion is stated clearly in that promotion's terms. Bets placed on cricket and slots typically count 100% toward the rollover; live casino may contribute at a lower rate — always check the promotion terms before claiming.

Yes, free spins awarded as part of a tbji promotion have an expiry period, which is stated in the promotion's terms and conditions at the time they are credited. In most cases, free spins must be used within 7 days of being added to your account. Winnings from free spins are added as bonus credit and are also subject to a wagering requirement before they can be withdrawn. Unused free spins that pass the expiry date are automatically removed from your account without compensation.

Yes, bonuses on tbji are available regardless of which payment method you use — bKash, Nagad, Rocket, Upay, and bank transfers are all fully eligible for bonus promotions. There is no deposit method restriction on bonus eligibility at tbji. Simply ensure your deposit meets the minimum qualifying amount stated in the promotion terms, and the bonus will be credited to your account automatically or on request depending on the specific promotion.

tbji uses industry-standard SSL encryption to protect all data transmitted between your device and the platform, meaning your personal details, banking information, and account credentials are encrypted at all times. Player funds are held separately from operational funds. All games are powered by certified providers using audited RNG systems. tbji is committed to fair play and player protection — including KYC identity checks, responsible gaming tools, and a 24/7 support team trained to handle sensitive player issues with discretion.

The minimum age to create an account and play on tbji is 21 years. This is a firm requirement with no exceptions — players under 21 are not permitted to register, deposit, or place bets. tbji may request age verification documents (such as your National ID card or passport) at any point during account activity. Accounts found to belong to underage players are immediately closed and any deposits refunded. Parents or guardians who suspect a minor has accessed tbji should contact [email protected] immediately.

To activate self-exclusion on tbji, contact the support team at [email protected] and request a self-exclusion for your preferred period — options include 1 month, 6 months, 1 year, or permanent exclusion. Once activated, your account will be locked immediately: you cannot log in, deposit, or bet. All promotional communications are stopped at the same time. Self-exclusion periods cannot be shortened once set. If you are in crisis, please also reach out to the National Institute of Mental Health (NIMH) helpline in Dhaka for professional support.

tbji does not store your full bKash or Nagad account credentials. Payment transactions are handled through secure, encrypted payment gateways, and only the minimum necessary transaction reference data is retained for reconciliation and dispute-resolution purposes. tbji's privacy policy outlines exactly what data is collected, how it is stored, and who it may be shared with. You can review this at any time on the Privacy Policy page.

To set a deposit limit on your tbji account, contact the support team via live chat or email at [email protected] and specify the limit type (daily, weekly, or monthly) and the BDT amount you want as your cap. Limits are applied immediately. Reducing a limit takes effect at once; increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions during a losing session. tbji recommends that all new players consider setting a deposit limit from day one as a simple safeguard.